The five practices of exemplary leadership

The five practices of exemplary leadership

"Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen" Alan Keith, Genentech

Everybody want to win, Everybody wants to be successful. Everybody comes to work trying to make a difference."If you keep your eyes open and periodically actually shut your mouth, and you have the courage to turn the mirror around on yourself, it's amazing what you can learn and how you can change things." Dick Nettell, Bank of America.

Write down five adjectives that described the company at the moment
Write down five adjectives that described how they thought their peers would describe the company and what they thought the associates would say.

Describe how they would like the company to look in three to five years.

Our vision of the future...
We will be seen as a ~
We will be acknowledged across ~ as a model to follow
We will be viewed.

Our mission is...
To provide ~

"I'm here at ~ because I want to be here" "You've lost the right to suffer in silence, if you have an issue, open your mouth. I want you to talk to your managers, talk to me. Give me ideas and proposals that I have the authority to approve" Dick Nettell, Bank of America.

"I hate the predictable. I hate doing things the way everyone else does. Whatevere I do I like to do something difference. I never wanted to be a me-too company from day one." Claire Owen, SG Group Stopgaps

Clear set of values. The only reason I'm sitting here is because I like these values.
" I wanted to run a business that had a phenomenal reputation" " I wanted to open and transparent business that people could trust. We operate by the principle of total transparency. She wanted a company that people wanted to do business with"

Held a meeting once a month for an hour and everybody comes. Share the company's finance, what the business turned over, the profit made or loss taken, where the business has come from, any marketing that's going on,a lot of people things - who's joining, who's leaving, who's got an anniversary this month, and anything else that affects staff.
Weekly meeting. It's a book back at the week, a sharing of good things and bad things that went on during the week.

Biweekly forum to share in depth the issues they're having. Notice summary to find a solution to them.

Biweekly staff newsletter - for more personal needs, like someone wanting details of a great Mexican restaurant, a good plumber, or a flatmate.

Every month - Informal recognitions and celebrations - toast personal successes, anniversaries, and birth of babies.nominate people who have gone the extra mile. - every winner gets a special envelop thanking for going the extra mile and presenting 50,000 worth of coupon.

Flexible benefits scheme - staff customize the plan to fit their needs - gym membership, health insurance,personal coaching.
What else can we do to stay ahead? " We don't have employees. We don't have staff. We have people, and people have emotions, and people have needs."

Leaders' deeds are far more important than their words when one wants to determine how serious leaders really are about what they say. Words and deeds must be consistent. Exemplary leaders go first by setting the example through daily actions.

People follow first the person, then the plan.